View Comments Is it a case of “Got To Get You Into My Life?” The Lion King Tony winner Julie Taymor is in talks to helm a tuner using the works of The Beatles. According to the New York Post, Marty Bandier, who is in charge of Sony/ATV, has approached her about the project.Taymor recently directed Grounded, starring Anne Hathaway, off-Broadway. Her additional Great White Way credits include the notorious Spider-Man: Turn Off The Dark, The Green Bird and Juan Darien. She helmed the Beatles-inspired movie, Across the Universe, although this new stage adaptation would not be based on it.This wouldn’t be the first time the fab four tried to hold Broadway’s hand. Beatlemania, a musical revue, played on the Great White from 1977 through 1979 and Rain: A Tribute to the Beatles ran 2010-2011. Julie Taymor(Photo: Bruce Glikas)
Recently, I had a conversation with a couple of large credit union CTOs. I brought up the idea of a credit union using a chat bot and was surprised at the almost violent reaction that ensued. The credit unions were furious at the concept, which I found fascinating, and decided to look at in more depth.First – What is a Chatbot?According to Wikipedia, a chatbot is a computer program designed to simulate conversation with human users, especially over the Internet.How would a credit union use a chatbot?Imagine a world where the credit union had a chatbot so that when a member asked routine questions – the chatbot responded with real answers simulating the experience of chatting with a human. The positives would be that members would get consistent information and service 24/7 in an automated fashion. The chatbot can even be programmed to inject a real human on exception items or when a member is getting frustrated. Consequently, it is entirely possible that the member would never know whether they were chatting with a human or a chatbot. In addition, the cost of delivering the member service would be substantially lower and would solve some big hiring, staffing and technology challenges for the credit union.On the flip side, the credit unions I discussed the issue with,felt strongly that this concept flew in the face of “good member service” and of the people aspect of credit unions. Ultimately it seemed that there was a philosophical issue with the idea that you could automate service using technology. Fundamentally I think it gets at the broader issue credit unions struggle with – how do you define good member service and deliver it consistently?In order for a chatbot to work and provide good service, it would fundamentally have to be setup in a way that allowed it to handle the gray areas of member service. For example, not all fee reversals are equal. A member who is in good standing that had their first overdraft fee in 5 years – might be an easy reversal vs. the one that has had 1 a month for 3 straight months. Consequently, to setup a chatbot, a credit union would have to muddle through all of the small gray area decisions that its employees are empowered to make small judgements on today.Ironically, I would argue that a credit union should probably do this anyway to be able to provide consistent guidance and advice to its employees around A) defining good service B) defining bad service C) and defining the myriad of use cases that might be good service to one person but not to another. This is an arduous task – but if successful – the credit union would see a lot more consistency and better service scores. In addition, the credit union could plan options for when the credit union makes a mistake and have a matrix of canned answers for member service or call center representatives. Management’s role in articulating, defining, documenting and creating a playbook for employees would have some very positive impacts on the credit unions brand, service, and membership. Once that was done by humans – it doesn’t seem a big leap to have a chatbot do the heavy lifting and enable the existing staff to elevate their delivery and focus on the next tier of member enhancing services.Ultimately, a modern fintech startup would probably just start with a chatbot and build their service library along with the success of their business. They wouldn’t have a high cost structure or staffing issues and would look to avoid them on day one. The real challenge in my mind is not whether we will use chatbots but when.Interested in more credit union technology news? Visit our blog at www.ongoingoperations.com or contact us at email@example.com to discuss your credit union’s technology strategy in more detail. 45SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kirk Drake Kirk Drake is founder and CEO of Ongoing Operations, LLC, a rapidly growing CUSO that provides complete business continuity and technology solutions. With its recent acquisition of Cloudworks, Ongoing Operations … Web: www.ongoingoperations.com Details
Plainfield, IN— Two individuals and one collaborative partnership in Indiana have been awarded Duke Energy’s economic development “Partner Achievement Award” for 2019.Each year, Duke Energy recognizes these economic development partners for their outstanding efforts to help bring growth and economic development to their regions.The 2019 Partner Achievement Awards go to:Judi Johnson, Director of Economic Development for Noblesville, for her tireless dedication and collaborative spirit that have resulted in tremendous growth in her community and regionTerri Randall, President and CEO, One Dearborn Inc., for her outstanding efforts to create a new economic development organization and strategic plan to bring growth to Dearborn CountyThe Indiana Power Partnership, a new collaboration that includes the economic development teams from American Electric Power, Duke Energy, Hoosier Energy, Indiana Municipal Power Agency, Northern Indiana Public Service Company, Vectren, a CenterPoint Energy Company, and the Wabash Valley Power Alliance“We appreciate that these individuals and organizations have long recognized the value in combining forces to develop local and regional economies,” said Erin Schneider, Duke Energy director for economic development in Indiana. “Building successful and prosperous communities takes a dedicated team with dedicated time to generate long-term growth.”The Partner Achievement Award is not based on any specific metric, but rather is more about local and regional economic development organizations building successful long-term relationships with Duke Energy.
The following incidents were reported in the USC Dept. of Public Safety incident report summary between Wednesday, Sept. 21, and Thursday, Sept. 22.Crimes against propertyAt 8:13 p.m. on Oct. 7, a suspect exited a vehicle and approached a non-USC female from behind as she was walking near Adams Boulevard and Menlo Avenue. The suspect grabbed hold of the female’s purse and forcibly pulled it from her shoulder, then she returned to the vehicle and drove away. DPS officers responded and conducted a search, but were unable to locate the suspect.Miscellaneous incidentsAt 2:23 p.m. on Oct. 8, DPS officers responded to a traffic collision involving two vehicles, one of which was driven by a student, at 28th and Severance streets Neither party was injured. Officers cleared the scene after the subjects exchanged pertinent information.At 1:14 a.m. on Oct. 8, LAPD officers on routine patrol near 30th and Orchard streets observed a student nearly strike a bicyclist while driving his vehicle in an unsafe manner and detained him for investigation. The student failed a field sobriety test. He was arrested and transported to Southwest station for booking.At 1:11 a.m. on Oct. 8, DPS officers responded to an intoxicated non-USC female who passed out at the Pi Kappa Phi fraternity. LAFD RA Unit #15 was at the scene loading the female into their ambulance when the officers arrived and she was subsequently transported to California Hospital Medical Center for treatment.At 9:37 P.m. on Oct. 7, DPS officers responded to a report of four suspects smoking marijuana outside the New Residential College and detained them for investigation. All of the suspects were determined to have been drinking alcohol in public and one of them was found in possession of marijuana. The suspects were then arrested, cited and released after being advised against trespassing on university property.
Mans like Joshua can have my left overs!— Amir Khan (@amirkingkhan) August 4, 2017World Heavyweight champion, Anthony Joshua responded to Khan’s claims in a subtly hilarious tone, posting a snippet of Shaggy’s “It Wasnt Me” song on his tweeter handle.He then tweeted: “Bantz aside, I hope you guys can resolve your situation or this is a hack as we have never even met! Plus I like my women BBW #ItWasntMe”Bantz aside, I hope you guys can resolve your situation or this is a hack as we have never even met! Plus I like my women BBW #ItWasntMe— Anthony Joshua (@anthonyfjoshua) August 4, 2017Faryal Khan has also responded to her husband’s accusations, calling him a “cheater” and an “adulterer” in a series of Twitter rants. Left my family and friends for this Faryal. I’m not hurt but another fighter. I’m making it public. You getting the divorce #Golddigger— Amir Khan (@amirkingkhan) August 4, 2017 British boxers, Amir Khan and Anthony Joshua are caught up in a social media bust-up as Khan claims his wife cheated on him with Joshua.In a series of tweets from Khan official tweeter handle, the former Light-Welterweight world champion announced splitting with his wife, Faryal, saying she “always mentioned to me how much she wanted to be with another guy, from all people another boxer @anthonyfjoshua.” Related